top of page

How to Download, Print, or Report an Issue with a Digital Item

Help with Your Digital Download

How to Download

 

Quick answer

  • As soon as payment is received, a confirmation email is sent with a download link to the email you provided.

  • The download link also appears on the “Thank You” page.

  • The download link you receive is active for 30 days. After that, the link no longer works.

    • We are always happy to resend the download link to you!​​

​

I can’t find my download notification email

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding foxcubdesignstudio@gmail.com to your address book or safe list can help you locate these emails in the future.

For now, you can still access your digital purchases in your account.

​

When will I receive my made-to-order digital item? 

The delivery window for made-to-order digital items depends on when the digital download was requested, we aim to have all made to order items completed within 5 working days. Please coordinate with us via foxcubdesignstudio@gmail.com to establish the completion time for your order. 

​

Once we finish your order, you will receive an email with a link to download your digital file.

​​

I’m having trouble downloading my files

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.

​

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us via foxcubdesignstudio@gmail.com for further assistance and we will be happy to send the files directly to you.​

​

Supply of Digital Products

There are two kinds of digital purchases: 

  • Instant downloads: Ready-made files that are available once your payment is confirmed. If you paid with PayPal or a credit card on fox cub design stuidio.com, it may take a few minutes for your download link to be sent to you. 

  • Made-to-order downloads: Digital items that the we will make to your specifications after you purchase them. We will send your files to you once they have completed them. 

​

Request a Digital Download - Product Suggestions

Have a specific design in mind? I’d love to help bring your ideas to life. Feel free to send me a message with your request, and I’ll let you know as soon as your custom item is available on the site.

Requesting a design is completely free, and there’s no obligation to purchase if you change your mind. However, as these requests are not paid for in advance, there is no guaranteed timeframe for when they will be completed. I’ll do my best to get to your request as soon as possible.

✨ Your ideas and inspiration are always welcome! ✨

How to Print​​

​

1. Extracting Your Downloaded Files

Most digital downloads come in a .zip file to bundle multiple files together. You’ll need to extract them before printing.

 

Option A: Double-Click to Open

  • Locate the .zip file on your device.

  • Double-click it to open in your default archive manager (e.g., File Explorer on Windows or Finder on Mac).

  • Drag individual files or folders to your preferred location (e.g., Desktop or Documents).

  • To extract all contents, press Ctrl+A (Windows) or Cmd+A (Mac), then drag everything out.

 

Option B: Right-Click and Extract

  • Right-click the .zip file.

  • Choose "Extract All..." or "Extract to..." (wording may vary by system/software).

  • Follow the prompts to choose a destination folder.

  • Click Extract — your files will appear in the folder you selected.

 

🔒 Note: The original zip file will remain unchanged after extraction.

​

2. Opening Your PDF File

Once extracted, find the PDF file you want to print.

  • Open it using a PDF reader such as:

    • Adobe Acrobat Reader

    • Foxit Reader

    • Preview (Mac)

    • Your browser’s built-in viewer

​

3. Printing the File

Step-by-Step:

  1. Open the Print Menu

    • In the PDF reader, go to File > Print

    • Or click the printer icon in the toolbar

  2. Select Your Printer

    • Choose your preferred printer from the dropdown list

  3. Adjust Print Settings

    • Page Range: All pages, specific pages, or current page

    • Copies: Set how many copies you need

    • Orientation: Portrait (vertical) or Landscape (horizontal)

    • Paper Size & Scaling: Ensure it matches your printer paper

    • Color Mode: Choose color or black & white

    • Print Quality: Select “Best” or “High Quality” if available

    • Two-Sided Printing: Enable if your printer supports duplex printing

  4. Preview & Print

    • Use the preview window to confirm settings

    • Click Print when you're ready

 

Additional Tips

  • Printing Problems?

    • Check printer connection

    • Ensure printer drivers are updated

    • Try different print settings or a different PDF viewer

  • Printing from a Browser

    • If you're viewing a PDF online, download it first to access full print options

​

If you need further help, feel free to contact us at: foxcubdesignstudio@gmail.com

How to Report an Issue

​

If you encounter a problem with your digital download, please contact us through:

 

Our "Contact Us" form
or
Email us directly at: foxcubdesignstudio@gmail.com

 

Be sure to include the name of the digital download and a description of the issue. We’ll correct the mistake and email you an updated version of the file.

​

Refunds & Cancellations for Digital Items

As stated on each digital product page, digital items are not eligible for returns or cancellations once purchased. However, if there’s an issue with your order, we’ll be happy to review the situation and issue a refund if appropriate.

​

Common issues that may qualify for a refund include (but are not limited to):

  • The file is not as described

  • You didn’t receive the download

  • There are spelling or formatting errors that affect functionality

​​

Return Process

To request a refund, please:

  1. Email us within 14 days of purchase at: foxcubdesignstudio@gmail.com

  2. Include:

    • Your order number

    • A brief description of the issue

    • Any relevant screenshots or photos (if applicable)

 

Refund Timeline

If your request is approved, we’ll confirm via email. Refunds will be issued within 14 days of confirmation.

​

Return Process

  • Email us within 14 days of purchase at: foxcubdesignstudio@gmail.com

  • Provide details including your order number, a brief description of the issue, and photos (if applicable).

  • Refund: If your return is approved, we will confirm via email. Your refund will be issued within 14 days of this confirmation.

 

For more information, please see our full "Return & Refund Policy"

bottom of page